NinjAcademy Make-Up Policy

Make-Up:

In order to be eligible for a make-up, you must mark your absence on the parent portal or notify NinjAcademy via email a minimum of 24hrs prior to the missed class. Make-ups are not guaranteed and are subject to availability. All availability is shown on the parent portal. Make-ups expire 2 weeks after the date of the missed class and may not be scheduled day of.

Parent Portal:

We are using a new system to give you better access to managing your schedule and account information. On the parent portal you will be able to update your payment information, contact information, or student information as well as log absences and schedule make-ups. The make-up policy still applies to this portal, but you will now have the ability to see what the availability is and schedule your make-ups on your own. Please note that the system will not let you schedule your make-up until the absence date is 5 days away. Once you are within that 5 day window, you will then be able to schedule your make-up.

To access the parent portal, simply follow the below link, click “forgot password”, enter your email, and then follow the link emailed to you. Here is the portal link: https://app.jackrabbitclass.com/jr3.0/ParentPortal/Login?orgID=537843

Section 10a - Student Enrollment Agreement

Classes which are cancelled with less than twenty-four hours notification may have no makeup lesson provided. ... If you cancel more than twenty-four hours in advance, a make-up lesson may be provided for you depending on availability but is not guaranteed. If a make-up class is offered, Student must use their make-up within two weeks of the date of their missed class.

Section 10a - Student Enrollment Agreement

If you would like to cancel your enrollment, you must inform NinjAcademy via email a minimum of one (1) week prior to the next billing cycle. Class enrollment which is cancelled with less than one (1) week written notice prior to the next bill date, will be subject to pay the following month of tuition without reimbursement. If your cancellation is due to an unexpected illness, injury, or family emergency then the cancellation policy might not be enforced. This decision will be made by the manager responsible for the Facility.